1. When will I receive my new Account number?

Your new Account details will be provided in a separate “Change of Account Information Notice” closer to the upgrade window , which runs from 10 September to 31 December 2025.

Until then, please continue using your existing Account.

We appreciate your patience and understanding in the meantime.

2. Do I need to change payment instructions now?

No immediate action is required at this stage. Please continue using your existing Account until you receive the official Change of Account Information Notice respectively.

We appreciate your patience and understanding in the meantime.

3. Will there be any service disruption during migration, and can I still make payments at that time?

We aim to ensure a smooth migration with minimal to no service interruption. Unless otherwise notified, you may continue to make payments during the migration period. Should any downtime be required, we will inform you in advance.

4. Will historical statements or transaction records remain accessible?

Customers can continue to access all historical transaction data through your existing account after migration.

5. Will this affect existing terms and conditions or invoices that are applicable to us?

The existing terms and conditions applicable to RD Wallet shall be binding on you if you continue to use our services. You can find the relevant terms and conditions on our website or on the RD Wallet App at ‘About Us’.

6. What if funds are sent to the existing Account by mistake after migration?

If funds are mistakenly sent to the existing Account, please contact us immediately for assistance. Handling will be subject to bank clearing rules, and we will notify you accordingly in future communication emails.

We appreciate your patience and understanding in the meantime.

7. Who should I contact if I have more questions?

You may reach us at care@rd.group for any questions or clarifications.